topic Re: cannot connect camera to wi fi in Broadband https://helpforum.sky.com/t5/Broadband/cannot-connect-camera-to-wi-fi/m-p/5205646#M550421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4608643">@caz143</a>&nbsp;check the coour of your Sky hub's label very.</P> <P>&nbsp;</P> <P>If it is white use the Hub's advanced settings in the My Sky app to temporarily turn off the 5GHz wifi band, then connectvthe camera once connected tiurn the band back on.</P> <P>&nbsp;</P> <P>If its black follow the instructions here&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610" target="_blank">Split Sky WiFi bands</A></P> Thu, 05 Feb 2026 08:16:28 GMT Chrisee 2026-02-05T08:16:28Z cannot connect camera to wi fi https://helpforum.sky.com/t5/Broadband/cannot-connect-camera-to-wi-fi/m-p/5205421#M550374 <P>can anyone help me connect a new tapo c200 to my wifi its not connecting what ever i dod turning everything of and reseting deviceses but still not connected can anyone help me please</P> Wed, 04 Feb 2026 19:43:54 GMT https://helpforum.sky.com/t5/Broadband/cannot-connect-camera-to-wi-fi/m-p/5205421#M550374 caz143 2026-02-04T19:43:54Z Re: cannot connect camera to wi fi https://helpforum.sky.com/t5/Broadband/cannot-connect-camera-to-wi-fi/m-p/5205646#M550421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4608643">@caz143</a>&nbsp;check the coour of your Sky hub's label very.</P> <P>&nbsp;</P> <P>If it is white use the Hub's advanced settings in the My Sky app to temporarily turn off the 5GHz wifi band, then connectvthe camera once connected tiurn the band back on.</P> <P>&nbsp;</P> <P>If its black follow the instructions here&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610" target="_blank">Split Sky WiFi bands</A></P> Thu, 05 Feb 2026 08:16:28 GMT https://helpforum.sky.com/t5/Broadband/cannot-connect-camera-to-wi-fi/m-p/5205646#M550421 Chrisee 2026-02-05T08:16:28Z