https://helpforum.sky.com/t5/Broadband/Broadband-is-not-working/m-p/5205604#M550410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4608831">@Nikhil9</a>&nbsp;you are not talking to Sky by podting in the forum. Once your connection has been down for an hour the Service Checker in the My Sky app run overca mobile cinnection will run you through some tests before offering to book an engineer to check the line. Alternstively you can call Sky when their lines open around 8am be taken through the same tests before the agent books an engineer.</P> Thu, 05 Feb 2026 07:02:52 GMT Chrisee 2026-02-05T07:02:52Z https://helpforum.sky.com/t5/Broadband/Broadband-is-not-working/m-p/5205599#M550408 <P>Only wifi and power light is showing there's no internet line can you send someone to check it .</P><P>Thank you&nbsp;</P> Thu, 05 Feb 2026 06:23:42 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-not-working/m-p/5205599#M550408 Nikhil9 2026-02-05T06:23:42Z https://helpforum.sky.com/t5/Broadband/Broadband-is-not-working/m-p/5205604#M550410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4608831">@Nikhil9</a>&nbsp;you are not talking to Sky by podting in the forum. Once your connection has been down for an hour the Service Checker in the My Sky app run overca mobile cinnection will run you through some tests before offering to book an engineer to check the line. Alternstively you can call Sky when their lines open around 8am be taken through the same tests before the agent books an engineer.</P> Thu, 05 Feb 2026 07:02:52 GMT https://helpforum.sky.com/t5/Broadband/Broadband-is-not-working/m-p/5205604#M550410 Chrisee 2026-02-05T07:02:52Z