topic Re: Bad service in Broadband

Bad service

SGhann — Wed, 04 Feb 2026 13:23:20 GMT

Link keeps dropping and you have to wait till it is restored. This is bad service so pls resolve this

Re: Bad service

caesarome — Wed, 04 Feb 2026 13:31:53 GMT

@SGhann

What link keeps dropping, do you mean you broadband line keep losing a connection ?

Re: Bad service

Samuel62 — Wed, 04 Feb 2026 13:58:22 GMT

Your service is not stale. Keeps freezing when browsing and say 'wait'. This goes on always always

Re: Bad service

Samuel62 — Wed, 04 Feb 2026 16:22:45 GMT

I have just said it again. Broadband is not stable. goes off and on at will.

Re: Bad service

JimM1 — Wed, 04 Feb 2026 16:37:57 GMT

@Samuel62 The community Forum page, top and click on About, explains what the Forum is for you if needed!

Re: Bad service

Chrisee — Thu, 05 Feb 2026 09:34:53 GMT

@Samuel62 unfortunately faults can drvelop on the line cinnecting you to the exchange due to numerous reasons including bad weather so it isnt necessarily "bad service" as simply life.

If you call Sky they maybe able to get Openreach to check the line but given there are automatic systems that can stabilise the connection often Openreach who owns the line leave those to do their work only intervening when they fail.