topic Re: Switching from now to sky in Broadband

Switching from now to sky

Mikethefrog — Tue, 03 Feb 2026 20:33:27 GMT

I've tried switching from now broadband to sky, and I thought it all went swimmingly. But I never received a welcome email from sky, but I did receive an email from now saying the account was closing. I can log on to my sky account but there's nothing there in orders or services. I called sky and they said they can see my account is Now, and can't see anything else.

So, I still don't know if/when my router is turning up or even if I'm going to have broadband at all.

I've called twice and sky have not been able to tell me anything (my account number or when my router will turn up). Arghhh

Re: Switching from now to sky

caesarome — Tue, 03 Feb 2026 21:41:51 GMT

@Mikethefrog wrote:

I can log on to my sky account but there's nothing there in orders or services

@Mikethefrog

This might be because all you might have done is to create a Sky ID as you haven't linked it to your broadband account as you can not do that until you known what your account number is.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Switching from now to sky

Brill+Gill — Wed, 04 Feb 2026 08:59:59 GMT

Hi @caesarome, thanks for escalating this. We’ve sent @Mikethefrog an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.