topic No in Broadband

No

TCFC-26 — Tue, 03 Feb 2026 21:06:15 GMT

My internet light on my hub went out about 8pm and won't come back on even with resets and turning off at the wall

Re: No

GD1 — Tue, 03 Feb 2026 21:27:13 GMT

@TCFC-26 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No

TCFC-26 — Tue, 03 Feb 2026 21:37:56 GMT

I've done all the usual tests and area checkers which said it was all ok initially now it won't even perform a check and tells me to come back later. We've been having the roads constantly dug up for more cables every week and it hasn't been working correctly for a while which is a nightmare when working from home!