https://helpforum.sky.com/t5/Broadband/Broad/m-p/5204596#M550243 <P>Broadband fibre due to be installed on Thursday 5th Feb but lost the part that had been sent. Can fiber still be installed?</P> Tue, 03 Feb 2026 18:47:03 GMT Craig233 2026-02-03T18:47:03Z https://helpforum.sky.com/t5/Broadband/Broad/m-p/5204596#M550243 <P>Broadband fibre due to be installed on Thursday 5th Feb but lost the part that had been sent. Can fiber still be installed?</P> Tue, 03 Feb 2026 18:47:03 GMT https://helpforum.sky.com/t5/Broadband/Broad/m-p/5204596#M550243 Craig233 2026-02-03T18:47:03Z https://helpforum.sky.com/t5/Broadband/Broad/m-p/5204648#M550257 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4607743">@Craig233</a>&nbsp;wrote:<BR /> <P>&nbsp;lost the part that had been sent.&nbsp;</P> <HR /></BLOCKQUOTE> <P>If you are an existing Sky FTTC customer and that was the 'Conversion Kit' then it's just a short Cat5e ethernet cable.&nbsp; You'll need to source one (it's used to link the Optical Network Terminal to the Sky Broadband Hub) but they are widely available online in a wide variety of lengths and colours.</P> Tue, 03 Feb 2026 20:40:35 GMT https://helpforum.sky.com/t5/Broadband/Broad/m-p/5204648#M550257 TimmyBGood 2026-02-03T20:40:35Z