topic Re: Kevin in Broadband

Kevin

Thorneville — Tue, 03 Feb 2026 13:51:02 GMT

We called last week as our booster pod had broken. They promised we would have 2 sent out in 2 to 3 days that was over a week ago and we still have not received then they are not on orders either

Re: Kevin

Chrisee — Tue, 03 Feb 2026 15:20:54 GMT

@Thorneville you are not talking directly to. Sky by posting in this public forum but as you need Sky's help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for more on the escalation process Escalating a post to a Sky expert | Sky Community

Re: Kevin

Brill+Gill — Tue, 03 Feb 2026 15:53:03 GMT

Hi @Chrisee, thanks for escalating this. We’ve sent @Thorneville an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.