https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204181#M550179 <P>Hi</P><P>&nbsp;</P><P>We have been a Sky customer for nearly 20years and the lack of ability to contact the company is becoming a real issue. We got a phone call to say that an Openreach engineer would be out to install the full fibre to the property that we had ordered. We were given a date and time but no one showed. There is no way to contact Openreach about this issue and now there appears to be an inability to speak to anyone at Sky. &nbsp;We took time off work to be on site for no one to appear and no text from either company with any updates.</P><P>&nbsp;</P><P>Has anyone else had this exerpeince or know how to get in contact with either organisation. Bots do not cover this topic and the 150 telephone &nbsp;number sends us a web link, which just shows the status of the order not the date/time for Openreach to attend site.</P><P>&nbsp;</P><P>We are feeling very dissappointed &nbsp;by the service provided by both organisations.</P><P>&nbsp;</P><P>Thanks in advance to anyone who can help.</P><P>&nbsp;</P> Tue, 03 Feb 2026 10:09:04 GMT weeyinathame 2026-02-03T10:09:04Z https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204181#M550179 <P>Hi</P><P>&nbsp;</P><P>We have been a Sky customer for nearly 20years and the lack of ability to contact the company is becoming a real issue. We got a phone call to say that an Openreach engineer would be out to install the full fibre to the property that we had ordered. We were given a date and time but no one showed. There is no way to contact Openreach about this issue and now there appears to be an inability to speak to anyone at Sky. &nbsp;We took time off work to be on site for no one to appear and no text from either company with any updates.</P><P>&nbsp;</P><P>Has anyone else had this exerpeince or know how to get in contact with either organisation. Bots do not cover this topic and the 150 telephone &nbsp;number sends us a web link, which just shows the status of the order not the date/time for Openreach to attend site.</P><P>&nbsp;</P><P>We are feeling very dissappointed &nbsp;by the service provided by both organisations.</P><P>&nbsp;</P><P>Thanks in advance to anyone who can help.</P><P>&nbsp;</P> Tue, 03 Feb 2026 10:09:04 GMT https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204181#M550179 weeyinathame 2026-02-03T10:09:04Z https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204206#M550184 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3801620">@weeyinathame</a>&nbsp;</P> <P>Does anything appear here for you regarding your order:</P> <P><BR /><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></P> Tue, 03 Feb 2026 10:40:25 GMT https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204206#M550184 caesarome 2026-02-03T10:40:25Z https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204242#M550197 <P>Sadly it only shows when the Sky engineer will be installing and nothing about the Openreach visit.</P> Tue, 03 Feb 2026 11:25:41 GMT https://helpforum.sky.com/t5/Broadband/Openreach-Installation-Full-Fibre-no-show/m-p/5204242#M550197 weeyinathame 2026-02-03T11:25:41Z