https://helpforum.sky.com/t5/Broadband/Router-box/m-p/5203769#M550084 <P>router box keeps showing an amber light and we are loosing WiFi in the house which is causing issues as we work from home and I have started a new job too. &nbsp;<BR /><BR /></P><P>we have done all the checks and unplugged it and left it off and reset it and the issue still persist.&nbsp;<BR /><BR /></P><P>can you send out a new router to us as matter of urgency&nbsp;</P> Mon, 02 Feb 2026 17:47:21 GMT Amanda229 2026-02-02T17:47:21Z https://helpforum.sky.com/t5/Broadband/Router-box/m-p/5203769#M550084 <P>router box keeps showing an amber light and we are loosing WiFi in the house which is causing issues as we work from home and I have started a new job too. &nbsp;<BR /><BR /></P><P>we have done all the checks and unplugged it and left it off and reset it and the issue still persist.&nbsp;<BR /><BR /></P><P>can you send out a new router to us as matter of urgency&nbsp;</P> Mon, 02 Feb 2026 17:47:21 GMT https://helpforum.sky.com/t5/Broadband/Router-box/m-p/5203769#M550084 Amanda229 2026-02-02T17:47:21Z https://helpforum.sky.com/t5/Broadband/Router-box/m-p/5203867#M550098 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606750">@Amanda229</a>&nbsp;wrote:<BR /> <P><SPAN>can you send out a new router to us as matter of urgency&nbsp;</SPAN></P> <HR /></BLOCKQUOTE> <P>I'm afraid not&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606750">@Amanda229</a>&nbsp;as we are customers here so try going through this:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Mon, 02 Feb 2026 19:38:46 GMT https://helpforum.sky.com/t5/Broadband/Router-box/m-p/5203867#M550098 caesarome 2026-02-02T19:38:46Z