https://helpforum.sky.com/t5/Broadband/Internet/m-p/5203749#M550080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606678">@Seshii</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 02 Feb 2026 17:10:20 GMT caesarome 2026-02-02T17:10:20Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5203728#M550071 <P>I've ordered a new sky hub and trying to set it up and it won't allow me to set up saying can't connect internet issue</P> Mon, 02 Feb 2026 16:40:34 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5203728#M550071 Seshii 2026-02-02T16:40:34Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5203749#M550080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606678">@Seshii</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 02 Feb 2026 17:10:20 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5203749#M550080 caesarome 2026-02-02T17:10:20Z