https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5202285#M549989 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4604071">@Hayley1330</a>&nbsp;<BR /><BR />Sorry to hear that, &nbsp;I would reccomend trying the steps in&nbsp;<A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_self">this article</A>&nbsp;if you haven't already.<BR /><BR />You can also use service checker in the MySky app which can also help you to book an engineer if it finds a fault that can't be fixed remotely.</P> <P>&nbsp;</P> <P data-unlink="true">If your broadband is working fine but it's just your wifi you may just need a replacemnt hub.<BR /><BR />If none of these help, get in touch with Sky by calling <FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT>&nbsp;or visit&nbsp;<A href="https://www.sky.com/help/articles/contacting-sky" target="_self">Contacting Sky</A>&nbsp;<BR /><BR />If you found my post helpful please consider liking it or marking it as an answer/solution.<BR /><BR />Thanks!</P> <P data-unlink="true">&nbsp;</P> <P data-unlink="true"><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed phone number</FONT></P> Mon, 02 Feb 2026 11:31:15 GMT Pau4 2026-02-02T11:31:15Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5201512#M549470 <P>I had issues last week with no WiFi, Colin from sky sent a WiFi plug out but has made no difference. I have now had my sky glass tv come today and I can't install it to the WiFi.</P><P>the current Puk I use will only connect via an Ethernet cable.</P><P>Colin suggested last time that I need an engineer to come out if the WiFi plug didn't work.</P><P>i work from home I need the WiFi connection to work&nbsp;</P> Fri, 30 Jan 2026 12:54:38 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5201512#M549470 Hayley1330 2026-01-30T12:54:38Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5202285#M549989 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4604071">@Hayley1330</a>&nbsp;<BR /><BR />Sorry to hear that, &nbsp;I would reccomend trying the steps in&nbsp;<A href="https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub" target="_self">this article</A>&nbsp;if you haven't already.<BR /><BR />You can also use service checker in the MySky app which can also help you to book an engineer if it finds a fault that can't be fixed remotely.</P> <P>&nbsp;</P> <P data-unlink="true">If your broadband is working fine but it's just your wifi you may just need a replacemnt hub.<BR /><BR />If none of these help, get in touch with Sky by calling <FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT>&nbsp;or visit&nbsp;<A href="https://www.sky.com/help/articles/contacting-sky" target="_self">Contacting Sky</A>&nbsp;<BR /><BR />If you found my post helpful please consider liking it or marking it as an answer/solution.<BR /><BR />Thanks!</P> <P data-unlink="true">&nbsp;</P> <P data-unlink="true"><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed phone number</FONT></P> Mon, 02 Feb 2026 11:31:15 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5202285#M549989 Pau4 2026-02-02T11:31:15Z