topic Re: Broadband not working in Broadband

Broadband not working

Paul22g1 — Sun, 01 Feb 2026 22:20:42 GMT

Sky WiFi not working any other have issues

Re: Broadband not working

Paul22g1 — Sun, 01 Feb 2026 22:25:01 GMT

Any help green light not on WiFi box

Re: Broadband not working

caesarome — Sun, 01 Feb 2026 22:29:06 GMT

@Paul22g1

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working

Paul22g1 — Sun, 01 Feb 2026 22:34:01 GMT

Have reset the box and powered off no luck

Re: Broadband not working

JimM1 — Sun, 01 Feb 2026 22:43:51 GMT

@Paul22g1 See the links that @caesarome has posted up for you, but if your light has just gone off will take a few hours before it throws you a bone to possibly why if an area type fault is involved!

Re: Broadband not working

Paul22g1 — Sun, 01 Feb 2026 22:50:07 GMT

The middle green light not showing. Have checked all cables etc. was working and just stopped. Have disconnected power etc. other 2 green lights on

Re: Broadband not working

JimM1 — Sun, 01 Feb 2026 22:51:32 GMT

@Paul22g1 About the lights is below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband not working

Lisia121 — Sun, 01 Feb 2026 22:52:30 GMT

Yes very slow or down