topic Re: Connectivity in Broadband

Connectivity

CS43 — Sun, 01 Feb 2026 20:34:32 GMT

My connectivity is always soo bad, I joined sky few month ago and always bad connectivity. It always drops, videos are always loading so much. At second floor its even worse. At first I thought maybe becase we are far from the hub but still when in thesame room it just drops by itself. Did anyone had the same problem? What should be done. I have one more year of contract. Is this sky or what?

Re: Connectivity

JimM1 — Sun, 01 Feb 2026 20:47:03 GMT

@CS43 Try a five minute power off on the hub as a reset to it, also what sky hub are you using on the connection?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Connectivity

CS43 — Sun, 01 Feb 2026 21:11:37 GMT

Its the sky max hub the white one

Re: Connectivity

JimM1 — Sun, 01 Feb 2026 21:29:02 GMT

@CS43 Do you have any extra form off boosting being used with your white sky Max hub, or is it the hub as the only source?

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices