topic Re: Internet not in Broadband

Internet not

LisaKingsbury — Sun, 01 Feb 2026 14:50:36 GMT

Our internet is not working and the internet light on the router is not coming on but Sky online is saying there is no issue

Re: Internet not

Daniel0210 — Sun, 01 Feb 2026 14:58:03 GMT

@LisaKingsbury
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

With any broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet not

JimM1 — Sun, 01 Feb 2026 15:24:16 GMT

@LisaKingsbury Heads up the Light is correct, and the software check is wrong! As to why your light is NOT on then that is the question that needs answered, the difficult one!

Re: Internet not

MOH2020 — Sun, 01 Feb 2026 15:29:30 GMT

Currently having the same issue.. power and WiFi light on but no internet light on

Re: Internet not

JimM1 — Sun, 01 Feb 2026 15:34:58 GMT

@MOH2020 Are you happy with the answer that the Light is the one to trust? If so then a couple hours from now sky May/Or Maynot have the required data to the reason why your Internet connection is down!