topic Re: Wifi in Broadband

Wifi

Andrew822 — Sun, 01 Feb 2026 14:12:00 GMT

Everything says it is working correctly but the WiFi has been intermittent for the last two weeks. It is preventing us doing work at home and extremely frustrating.

Re: Wifi

JimM1 — Sun, 01 Feb 2026 14:16:28 GMT

@Andrew822 Wifi or Broadband they are TWO seperate issues to be looked at!

Re: Wifi

Andrew822 — Sun, 01 Feb 2026 14:49:15 GMT

The internet isn't working. The connection shows as strong but devices such as phones and laptops drop out. The TV seems fine.

Re: Wifi

Daniel0210 — Sun, 01 Feb 2026 14:58:54 GMT

@Andrew822
As stated Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

With any broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Wifi

JimM1 — Sun, 01 Feb 2026 15:13:49 GMT

@Andrew822 If the broadband goes, then EVERYTHING connected goes off not partial ie the TV works fine, unless the TV is connected on the Ethernet and that is working, so the Broadband is up....

Yes you can lose the wireless wifi so everything that is wireless connected goes off, then as you have stated WiFi is the issue! The statement the connection shows as strong, what is that and what / were are you seeing it, ie wireless bars are up, there is an exclamation mark shown, so Wireless fine but NO internet connection data is NOT flowing on the WiFi side!