topic Re: Devise disconnected in Broadband

Devise disconnected

Simonbanno1 — Sun, 01 Feb 2026 08:05:35 GMT

All my devices have disconnected, cameras, ring doorbell etc, anyone else having this problem?

Re: Devise disconnected

Chrisee — Sun, 01 Feb 2026 08:14:06 GMT

@Simonbanno1 certainly not here. Check the lights on your Sky hub and use this help page https://www.sky.com/help/articles/hub-lights-explained-start

Re: Devise disconnected

Simonbanno1 — Sun, 01 Feb 2026 13:11:50 GMT

All the lights are on, my streaming tv service and other devices connect, but I can't get the ring cameras, doorbell, plus light switches and sockets won't connect, I've tried resetting them, but still don't work.

Re: Devise disconnected

Tommy1982 — Sun, 01 Feb 2026 13:32:48 GMT

All my devices have dropped of the WIFI this morning. I have got no light on my Broadband router. The power cable is working fine as I can plug it into my phone and it charges. I have connected an ethernet cable from my Sky Glass TV directly to the router and the TV is now working fine. I'm just not able to connect any devices via WIFI? I have spoke to Sky who have agreed to replace the router. On the App its showing that the router if offline but I don't see any option to change this?

Re: Devise disconnected

Simonbanno1 — Sun, 01 Feb 2026 13:58:42 GMT

Looks like im going to

have to give them a call 🤬