topic Re: NEEDS RESOLVING ASAP in Broadband

NEEDS RESOLVING ASAP

Connor95 — Wed, 28 Jan 2026 19:05:00 GMT

My computer only receives 189mb/s and I pay for 1000mb/s

Re: NEEDS RESOLVING ASAP

TimmyBGood — Wed, 28 Jan 2026 19:21:46 GMT

@Connor95 wrote:
I pay for 1000mb/s

Delivered over optical fibre and ethernet cable as far as the Hub (and potentially using ethernet from it)

WiFi is always going to be lower, and the 'guaranteed' wireless speed is a whole 25Mbs.

Re: NEEDS RESOLVING ASAP

2muchTV — Wed, 28 Jan 2026 21:03:33 GMT

@Connor95 wrote:
My computer only receives 189mb/s and I pay for 1000mb/s

If that is the speed measured from the hub using an ethernet cable on a computer that has a gigabit port , then I'd agree that this needs resolving.

Speed tests via WiFi are invariably going to be slower.

Re: NEEDS RESOLVING ASAP

Connor95 — Sun, 01 Feb 2026 12:13:42 GMT

I appreciate you answering my question with an appropriate answer. Yes I am using a wired cable and yes I need this resolved.

Thankyou for taking the time to respond with an appropriate answer

Re: NEEDS RESOLVING ASAP

Connor95 — Sun, 01 Feb 2026 12:25:01 GMT

I appreciate the support, but I am not sure if your an expert or not. I would like to educate you a little bit please. I have stated I am receiving below 200mbps, yes? Which then leads to the fact I am missing 800mbps, yes?

Why did you mention the signal strength and not speed because the Ethernet which is CAT8 by the way has nothing to do with the speeds I am receiving?

So let me break it down for you sir:

The Wi-Fi and Ethernet cable don't control the speed. That's the Internet providers job. Now the way you reviece the Internet is your job, so if you want a stable continuous connection then I recommend using WIRED cable. But if you don't tend to having a fairly sized cable for around your house then your left with no choice but to use WIFI, which also should be receiving 1000mbos which has been paid for.

Don't get your ego confused with your knowledge please and thank you from Connor who needs his wifi speed fixing please 🙂

Re: NEEDS RESOLVING ASAP

Daniel0210 — Sun, 01 Feb 2026 12:27:15 GMT

@Connor95
You haven’t actually contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: NEEDS RESOLVING ASAP

JimM1 — Sun, 01 Feb 2026 12:39:34 GMT

@Connor95 Can you please post a capture for you service checker history to the sky Hub? Sample below if you need to see what to look for on post 4 for the FF500 connection!

Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

Re: NEEDS RESOLVING ASAP

Connor95 — Sun, 01 Feb 2026 12:42:24 GMT

Thanks guys

Re: NEEDS RESOLVING ASAP

JimM1 — Sun, 01 Feb 2026 12:48:40 GMT

@Connor95 Be careful off what you say, you are not an expert with what you have posted so far!

Re: NEEDS RESOLVING ASAP

TimmyBGood — Sun, 01 Feb 2026 13:22:56 GMT

@Connor95 wrote:

But if you don't tend to having a fairly sized cable for around your house then your left with no choice but to use WIFI, which also should be receiving 1000mbos which has been paid for.

Nonsense: that's frankly impossible in most circumstances and would require as a minimum a full suite of WiFi 7 hardware. The 'guaranteed' wireless speed with the WiFi Max subscription supplement is 25Mbs (and will of course always be zero Mbs a few walls away from a broadcast node)

The ISP router should be receiving the (caveated) speed which the ISP advertised: for 'gigabit' FTTP from Sky that's 600Mbs arriving over fibre pigtail to the ONT and then ethernet to the Hub. Where Hub speed is consistently less than that, the optical and ethernet cables need to be investigated by the provider, as does the upstream optical distribution hardware.

It's also possible there's a capacity issue in the area which needs to be addressed by the network provider.