https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5202642#M549779 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4605476">@Kenyakeetah</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Feb 2026 09:50:56 GMT caesarome 2026-02-01T09:50:56Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5202611#M549762 The internet was working this morning then it stopped both the internet and voice lights were orange/red however after going through troubleshooting the voice is orange and the internet light is not lit all others are green. I can connect to the WiFi just no internet. Troubleshooting Through app seems fine Turning off/unplugging and starting again same issue Sun, 01 Feb 2026 09:16:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5202611#M549762 Kenyakeetah 2026-02-01T09:16:58Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5202642#M549779 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4605476">@Kenyakeetah</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Feb 2026 09:50:56 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5202642#M549779 caesarome 2026-02-01T09:50:56Z