topic Re: Wifi issues as per usual in Broadband

Wifi issues as per usual

Janip1 — Sat, 31 Jan 2026 22:31:10 GMT

My wi fi is keep cutting out , 0% on spin most of the night 31st jan 26 . This wifi is rubbish .

Re: Wifi issues as per usual

caesarome — Sat, 31 Jan 2026 22:48:46 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi issues as per usual

Jamie245 — Sat, 31 Jan 2026 23:46:14 GMT

Same here. It's went 6 times since 10 PM....

every time I run a check it says I'm back up and running. I am NOT.

Re: Wifi issues as per usual

Chrisee — Sun, 01 Feb 2026 08:06:07 GMT

@Jamie245 the service checker does not pick up line issues instantly it takes up to an hour. The best way to check is to look st the lights on your hub (see https://www.sky.com/help/articles/hub-lights-explained-start) which show whether the issue is with the line or in your home network. If your line is dropping repeatedly call Sky to get it checked out. If however it is aWiFi issue in your home thst can be down to inteference shere the best solution is normally to improve the WiFi signal by getting an extender or similar.

Re: Wifi issues as per usual

Janip1 — Sun, 01 Feb 2026 15:58:27 GMT

Mine is the same every day, when I do the test it says its ok and its not . Its frustrating.