https://helpforum.sky.com/t5/Broadband/No-Internet-upstairs-on-3rd-floor/m-p/5202497#M549721 We think we may need a new router as connection can dip often. Sat, 31 Jan 2026 20:54:56 GMT SharonAspey 2026-01-31T20:54:56Z https://helpforum.sky.com/t5/Broadband/No-Internet-upstairs-on-3rd-floor/m-p/5202497#M549721 We think we may need a new router as connection can dip often. Sat, 31 Jan 2026 20:54:56 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-upstairs-on-3rd-floor/m-p/5202497#M549721 SharonAspey 2026-01-31T20:54:56Z https://helpforum.sky.com/t5/Broadband/No-Internet-upstairs-on-3rd-floor/m-p/5202529#M549728 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4605068">@SharonAspey</a>&nbsp;</P> <P>Try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>Select "No, I still need help" at the bottom on the above link.</P> Sat, 31 Jan 2026 22:09:11 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-upstairs-on-3rd-floor/m-p/5202529#M549728 caesarome 2026-01-31T22:09:11Z