topic Re: Poor wifi on 1st floor in Broadband

Poor wifi on 1st floor

Andy1263 — Sat, 31 Jan 2026 18:41:01 GMT

We switched from BT to Sky for all services, since the switch, our smart tv and fire stick in the bedroom buffers constantly. It never once did this on BT broadband.
surely it's not right?

Re: Poor wifi on 1st floor

JimM1 — Sat, 31 Jan 2026 19:17:16 GMT

@Andy1263 Did you get the sky Max, white coloured hub when you joined?

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: Poor wifi on 1st floor

Andy1263 — Sat, 31 Jan 2026 19:24:55 GMT

Hi, yes I did

Re: Poor wifi on 1st floor

JimM1 — Sat, 31 Jan 2026 19:30:41 GMT

@Andy1263 Have a look then and see if any linked below works for you. The max is better than any off the BT Router's spec wise but it has a down side for that in the wifi distance is just pegged back but the same for most high speed AX Hubs!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Poor wifi on 1st floor

JimM1 — Sat, 31 Jan 2026 19:32:57 GMT

@Andy1263 Also linked below if you wish to try reducing the WPA3-T mode back to WPA2-PSK advanced wireless, may improve your signal!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

Re: Poor wifi on 1st floor

Andy1263 — Sat, 31 Jan 2026 20:19:55 GMT

Thanks, it's already on WPA2

Re: Poor wifi on 1st floor

JimM1 — Sat, 31 Jan 2026 20:25:17 GMT

@Andy1263 Try sky then and see if they will supply you with one pod, you have to call to get one and go through some testing with them just look at the Min speeds and against you package etc, only other way is to try the sky Hub closer to your area that struggles with wireless wifi!

Re: Poor wifi on 1st floor

Andy1263 — Sat, 31 Jan 2026 21:29:36 GMT

Thank you so much for your time this evening.