topic Fibre connection in Broadband

Fibre connection

Niamhmot — Sat, 31 Jan 2026 14:24:11 GMT

Hi,

if for some reason when the engineer comes out to install fibre and it doesn't work out can I cancel? And if it's a tv and broadband package can I cancel both?

our house is a bungalow and the fibre pole is across the road. Our meter box at the gate has an under ground duct to the house but I think a new pole will be required at our side of the road to get to the meter box?

Re: Fibre connection

JimM1 — Sat, 31 Jan 2026 15:12:55 GMT

@Niamhmot You may wish to check what installation your are having, OR will not connect and run through that way! The links below should indicate if OR/CF is the Fibre provider speed package wise, as CF is a symmetrical same up/down speed profile! If you are in the ROI then all depends on what is done there!

What’s Full Fibre broadband? | Sky Help | Sky.com | Sky Help | Sky.com

BT Broadband