https://helpforum.sky.com/t5/Broadband/Internet-speed-well-below-guaranteed-minimum/m-p/5201990#M549592 For the second time in 2 months I've noticed a considerable drop in speed to around 8-9 mbps. I have 14 guaranteed. I performed the let's check your Internet yesterday and was told external work needed to be done. Ive received a message saying your Internet has been fixed this morning. It hasn't and checker still says there is a problem. It's now telling me to unplug and create attach cables which the last engineer positioned to give best WiFi etc. Im getting sick to death of paying for a service that's well below bare minimum then being told I need to fix it myself. Sat, 31 Jan 2026 10:27:27 GMT Chris__M 2026-01-31T10:27:27Z https://helpforum.sky.com/t5/Broadband/Internet-speed-well-below-guaranteed-minimum/m-p/5201990#M549592 For the second time in 2 months I've noticed a considerable drop in speed to around 8-9 mbps. I have 14 guaranteed. I performed the let's check your Internet yesterday and was told external work needed to be done. Ive received a message saying your Internet has been fixed this morning. It hasn't and checker still says there is a problem. It's now telling me to unplug and create attach cables which the last engineer positioned to give best WiFi etc. Im getting sick to death of paying for a service that's well below bare minimum then being told I need to fix it myself. Sat, 31 Jan 2026 10:27:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-speed-well-below-guaranteed-minimum/m-p/5201990#M549592 Chris__M 2026-01-31T10:27:27Z https://helpforum.sky.com/t5/Broadband/Internet-speed-well-below-guaranteed-minimum/m-p/5202002#M549597 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4604735">@Chris__M</a>&nbsp;</P> <P>&nbsp;</P> <P>Unfortunately you'll have to persist with getting an engineer visit.&nbsp; Realistically a 'guaranteed' 14Mbs is extremely low and indicates a very long copper circuit, so they may choose just to offer early exit from any applicable minimum contract term.</P> Sat, 31 Jan 2026 10:48:41 GMT https://helpforum.sky.com/t5/Broadband/Internet-speed-well-below-guaranteed-minimum/m-p/5202002#M549597 TimmyBGood 2026-01-31T10:48:41Z