topic Very poor wifi in Broadband

Very poor wifi

Goodfellow1 — Sat, 31 Jan 2026 09:13:58 GMT

Please be advised that my internet Wi-Fi speed is very poor today. Again? The speeds is less than 500 Mb In fact, is 430 Mb as we park notice is a constant problem these speeds don't even match the speeds of the boosters of 500mbs I therefore respectfully asked that you reduce my monthly payments for my interne Bill by £10 a month as compensation. Please apply this to my next month's account for the rest of the contract. Many thanks Many thanks.

Re: Very poor wifi

TimmyBGood — Sat, 31 Jan 2026 09:20:11 GMT

@Goodfellow1 wrote:
I therefore respectfully asked that you reduce my monthly payments for my interne Bill by £10 a month as compensation. Please apply this to my next month's account for the rest of the contract.

That's not going to happen.

The different WiFi 'guarantees' are described here: there's no provision for a monthly reduction.

'WiFi Guarantee' (legacy)

'Enhanced Wall to Wall WiFi Guarantee' (WiFi Max)

'Wall to Wall WiFi Guarantee' (default)

Re: Very poor wifi

TimmyBGood — Sat, 31 Jan 2026 09:22:28 GMT

@Goodfellow1

And the terms of the Guaranteed Minimum Download Speed permit a single month claim in a 24 month minimum contract term.

Re: Very poor wifi

JimM1 — Sat, 31 Jan 2026 10:21:08 GMT

@Goodfellow1 Sky's service checker is what you need to look at, some captured pictures below to give you the idea.

Picture 1, Then the > to expand for the rest off the Images to be viewed.Picture 2, start of the 30 Day period sky stores for you to look against.Picture 3,Picture 4, Final part for the checking.

Re: Very poor wifi

Daniel0210 — Sat, 31 Jan 2026 10:24:41 GMT

@Goodfellow1

And, just as importantly, you haven’t actually contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.