topic Re: Wifi issues in Broadband

Wifi issues

Mo121 — Fri, 30 Jan 2026 00:41:36 GMT

WiFi is not working again, 3rd time this month, rubbish broadband, fix this now!

Re: Wifi issues

Mike366 — Fri, 30 Jan 2026 01:56:58 GMT

I'm having the same issue

Re: Wifi issues

Tattarakk — Fri, 30 Jan 2026 02:37:42 GMT

As am I. WiFi drops every day for me & I even had my router replaced. Rubbish broadband.

Re: Wifi issues

Daniel0210 — Fri, 30 Jan 2026 03:38:56 GMT

As you have posted in the early hours of the morning it's worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Wifi issues

Mo121 — Fri, 30 Jan 2026 20:49:16 GMT

It still isn't working, please stop making excuses, this is a re-occurring problem, the same I had the other day.

Re: Wifi issues

Daniel0210 — Fri, 30 Jan 2026 20:51:44 GMT

@Mo121

It's not an excuse. Overnight maintenance is very much a thing and a common topic on here.

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

With any broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.