topic Temperamental slow wifi/crashing in Broadband

Temperamental slow wifi/crashing

Peter349 — Fri, 30 Jan 2026 08:32:02 GMT

Webpage loading is frequently very slow / stops on all devices using wifi connection. Switching to mobile data removes issue. Does not seem to be a problem on wired devices. Issue observed across 4 different phones, 3 different laptops. Have tried switching off and on again and resetting.

Re: Temperamental slow wifi/crashing

JimM1 — Fri, 30 Jan 2026 08:40:12 GMT

@Peter349 What sky hub are you using on the wireless wifi connection that you have, see the link below if you are not sure, and is this just a new connection to sky for you? Do you also have any extenders/boosters etc in operation of ANY kind or make?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Temperamental slow wifi/crashing

Peter349 — Fri, 30 Jan 2026 08:51:42 GMT

@JimM1 its a Max hub. Has an old Bt router configured as a slave, but issue was there before that was added. We've been connected almost a year. Iphones have struggled for several months, same issue starting to show in other devices.