https://helpforum.sky.com/t5/Broadband/Internet-Connection/m-p/5201057#M549351 <P>My internet is not working&nbsp;</P> Thu, 29 Jan 2026 16:49:38 GMT Odamola 2026-01-29T16:49:38Z https://helpforum.sky.com/t5/Broadband/Internet-Connection/m-p/5201057#M549351 <P>My internet is not working&nbsp;</P> Thu, 29 Jan 2026 16:49:38 GMT https://helpforum.sky.com/t5/Broadband/Internet-Connection/m-p/5201057#M549351 Odamola 2026-01-29T16:49:38Z https://helpforum.sky.com/t5/Broadband/Internet-Connection/m-p/5201060#M549352 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4603502">@Odamola</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 29 Jan 2026 16:55:47 GMT https://helpforum.sky.com/t5/Broadband/Internet-Connection/m-p/5201060#M549352 caesarome 2026-01-29T16:55:47Z