topic Re: No broadband in Broadband

No broadband

Peter348 — Thu, 29 Jan 2026 12:00:13 GMT

Power light green

internet light - nothing

wifi light green

voice - amber

Re: No broadband

caesarome — Thu, 29 Jan 2026 12:09:22 GMT

@Peter348

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No broadband

jamesn123 — Thu, 29 Jan 2026 12:09:34 GMT

Hi @Peter348

The internet light not being lit at all usually means no physical connection is being made. Have you checked all cables are connected properly on both ends?