https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5200823#M549291 <P>I have ran the tests on your site and it says my WiFi and broadband are working but they are not working on any of my devices (phone or laptop) so there is clearly an issue. Please help me fix this&nbsp;</P> Thu, 29 Jan 2026 10:12:15 GMT DavidHolmes1989 2026-01-29T10:12:15Z https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5200823#M549291 <P>I have ran the tests on your site and it says my WiFi and broadband are working but they are not working on any of my devices (phone or laptop) so there is clearly an issue. Please help me fix this&nbsp;</P> Thu, 29 Jan 2026 10:12:15 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5200823#M549291 DavidHolmes1989 2026-01-29T10:12:15Z https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5200829#M549293 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4603140">@DavidHolmes1989</a>&nbsp;</P> <P>We are customers here so you are not talking to Sky.</P> <P>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 29 Jan 2026 10:26:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection/m-p/5200829#M549293 caesarome 2026-01-29T10:26:04Z