topic New hub in Broadband

New hub

Chrisstocky — Tue, 27 Jan 2026 18:23:03 GMT

Need a new hub sent out been without Internet for 3 days now and have made 3 phone calls without any help

Re: New hub

Daniel0210 — Tue, 27 Jan 2026 18:26:54 GMT

@Chrisstocky

What's the issue that makes you believe a replacement hub is the solution?

Re: New hub

JimM1 — Tue, 27 Jan 2026 18:28:51 GMT

@Chrisstocky So do you know if one is on it's way to you, looking at your orders you would expect to see it attached unless the sky CS tested and did not consider it a hub fault but after 3 conversations by now would expect you have the correct info!

Re: New hub

Chrisstocky — Tue, 27 Jan 2026 18:39:19 GMT

No power going to the hub and no lights on the hub when plugged in would suggest that the hub is broken.

Re: New hub

JimM1 — Tue, 27 Jan 2026 18:45:12 GMT

@Chrisstocky Have you looked at the rest now, or do you trust CS has it sent out to you, may just be the PSU unit faulty!