https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/5199578#M549021 <P>I'm having the same problem.</P><P>Can anyone help.&nbsp;</P> Tue, 27 Jan 2026 16:44:13 GMT Astinmartin 2026-01-27T16:44:13Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676365#M402623 <P>My Sky connection check is saying everything with our internet and devices is fine but our internet keeps dropping out everyday and I can't do an entire teams call without the internet dropping out and teams telling me I have poor network connection, we also have the wire from the telephone post seems to have come loose from the house since the last storm.&nbsp;</P> Tue, 25 Jun 2024 13:19:50 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676365#M402623 Madsprout 2024-06-25T13:19:50Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676389#M402627 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101434">@Madsprout</a>&nbsp;Please post your router stats<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message</A>&nbsp;</P> Tue, 25 Jun 2024 13:35:45 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676389#M402627 jamesn123 2024-06-25T13:35:45Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676457#M402640 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-06-25 at 15.08.45.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101195i9D09D42C56CF1656/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2024-06-25 at 15.08.45.png" alt="Screenshot 2024-06-25 at 15.08.45.png" /></span></P><P> </P> Tue, 25 Jun 2024 14:46:42 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676457#M402640 Madsprout 2024-06-25T14:46:42Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676461#M402641 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-06-25 at 15.15.04.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/101197i6B0F47485F668E8E/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2024-06-25 at 15.15.04.png" alt="Screenshot 2024-06-25 at 15.15.04.png" /></span></P><P> </P> Tue, 25 Jun 2024 14:47:05 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676461#M402641 Madsprout 2024-06-25T14:47:05Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676463#M402642 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101434">@Madsprout</a>&nbsp;</P> <P>Your router stats suggest your connection hasnt dropped since the router last rebooted which was around 12hrs ago.</P> <P>When was the last time you noticed a drop and what device was it on?</P> Tue, 25 Jun 2024 14:48:40 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4676463#M402642 jamesn123 2024-06-25T14:48:40Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4678081#M403021 <P>I was on a teams call all day for a training course on my MacBook Pro and the teams call dropped frequently.&nbsp;</P> Thu, 27 Jun 2024 10:06:11 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4678081#M403021 Madsprout 2024-06-27T10:06:11Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4678086#M403025 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101434">@Madsprout</a>&nbsp;in that case it was likely an issue with the way your device is connected to the hub. Teams requires a regular connection so any interference with the Wifi signal can causecthe connection to drop. In general terms it is advised to use ethernet for business use as thst is immune from most inteference. </P> <P>&nbsp;</P> <P>Where you have to use Wifi consider moving closer to the hub or investing in better wifi in your home. Many people are finding the limited Wifi that a single free router their ISP gives them is not sufficent.. Each home poses different challenges so one solution doesnt fit all.&nbsp;</P> Thu, 27 Jun 2024 10:12:48 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/4678086#M403025 Chrisee 2024-06-27T10:12:48Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/5199578#M549021 <P>I'm having the same problem.</P><P>Can anyone help.&nbsp;</P> Tue, 27 Jan 2026 16:44:13 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/5199578#M549021 Astinmartin 2026-01-27T16:44:13Z https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/5199626#M549031 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3577099">@Astinmartin</a>&nbsp;Although the post is 18months ago did ANY off it apply to your current situation?</P> Tue, 27 Jan 2026 17:19:46 GMT https://helpforum.sky.com/t5/Broadband/My-Sky-is-telling-me-my-broadband-is-ok-and-my-wifi-connection-is-good-but-we-keep-losing-connection/m-p/5199626#M549031 JimM1 2026-01-27T17:19:46Z