topic Re: Openreach appointmet in Broadband

Openreach appointmet

Fd1874 — Tue, 27 Jan 2026 13:43:13 GMT

An appointment has been booked today with openreach to look at my Internet issues. This booked fro. 8am - 1pm but I have not heard anything, I work from home and currently unable to so, how can I get an update,

Re: Openreach appointmet

Daniel0210 — Tue, 27 Jan 2026 13:52:28 GMT

I've moved your post from the Sky Q board.

If it ends up with a no show Sky won't have an update until tomorrow as Openreach update their ISPs overnight on issues.

I appreciate the issue must be frustrating but Sky broadband being discussed on here is a domestic service and whilst it's fine for those customers working from home to use it they won't receive additional or quicker support.

Re: Openreach appointmet

MightyQuinn — Tue, 27 Jan 2026 14:22:25 GMT

Hi @Fd1874 You don't tell us what the issue is, but remember that a vast number of Openreach(Kelly's) call-outs don't require a house call, but are fixed on the local infrastructure.