topic Re: Internet dowb in Broadband

Internet dowb

Vee — Tue, 27 Jan 2026 00:20:22 GMT

My Internet is down in the Enfield area again how when using the step guide it says everything if fine. Please fix this

Re: Internet dowb

Khiles — Tue, 27 Jan 2026 00:30:28 GMT

Same here in Leeds West Yorkshire it's beyond a joke now

Re: Internet dowb

Snotty80 — Tue, 27 Jan 2026 00:33:09 GMT

Mines also down but checker on Sky app says its fine beyond stupid

Re: Internet dowb

Khiles — Tue, 27 Jan 2026 00:35:28 GMT

Mines now back (just to add I'm on CF network)

Re: Internet dowb

Deanvipcustomer — Tue, 27 Jan 2026 00:38:18 GMT

Speed is terrible against how it used to be

Re: Internet dowb

Khiles — Tue, 27 Jan 2026 00:43:21 GMT

I suppose it will depend on what package and service your on

CF - 5G speed is higher than what is stated but my backup link openreach suffers due to over provisioning by openreach on the exchange so slow speeds but only there for when needed

Re: Internet dowb

Daniel0210 — Tue, 27 Jan 2026 02:56:13 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.