topic Re: Green light no wifi in Broadband https://helpforum.sky.com/t5/Broadband/Green-light-no-wifi/m-p/5199073#M548857 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4462868">@Odette28</a>&nbsp;</P> <P>If you ran the server checker this looks for issues in your area so if you have green lights then try this test on your own line:</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Mon, 26 Jan 2026 22:02:41 GMT caesarome 2026-01-26T22:02:41Z Green light no wifi https://helpforum.sky.com/t5/Broadband/Green-light-no-wifi/m-p/5199042#M548839 <P>No WiFi and green light on router. Checked online and says no issues.</P> Mon, 26 Jan 2026 21:15:40 GMT https://helpforum.sky.com/t5/Broadband/Green-light-no-wifi/m-p/5199042#M548839 Odette28 2026-01-26T21:15:40Z Re: Green light no wifi https://helpforum.sky.com/t5/Broadband/Green-light-no-wifi/m-p/5199073#M548857 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4462868">@Odette28</a>&nbsp;</P> <P>If you ran the server checker this looks for issues in your area so if you have green lights then try this test on your own line:</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Mon, 26 Jan 2026 22:02:41 GMT https://helpforum.sky.com/t5/Broadband/Green-light-no-wifi/m-p/5199073#M548857 caesarome 2026-01-26T22:02:41Z