topic Re: I am not in in Broadband

I am not in

Cameron27 — Mon, 26 Jan 2026 12:45:53 GMT

I am not going to be here on Wednesday i have the the hospital.sorry I am not going to be here.to let your engineer in for my .new broadband. Can we please reschedule.

Re: I am not in

NickNewark — Mon, 26 Jan 2026 12:51:59 GMT

@Cameron27 You should be able to do this in the Sky App if you can access it, if not you would need to call. I'd try the app first and see if you can locate the appointment. You may have had a text too, it may give you options. Let me know how you get on. 😊

Re: I am not in

SKY1992bf — Mon, 26 Jan 2026 12:56:26 GMT

@Cameron27 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: I am not in

Brill+Gill — Mon, 26 Jan 2026 12:58:14 GMT

Thanks for escalating this @SKY1992bf. We’ve sent @Cameron27 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.