topic Re: Question: Switching Credit eligibility (Moving Home - Different Addresses) in Broadband

Question: Switching Credit eligibility (Moving Home - Different Addresses)

ArnoY — Mon, 26 Jan 2026 12:16:07 GMT

Hi everyone,

I am moving home and planning to switch to Sky Broadband at my new address. My current provider (Hyperoptic) does not service my new home, so I have to pay an Early Termination Fee.

I want to use the Sky Switching Credit offer (up to £200) to help cover this cost.

My Question: Because I am moving, the address on my old Hyperoptic bill will be different from my new Sky service address. Will my claim be rejected because the addresses do not match?

Has anyone successfully claimed the credit while moving home?

Thanks for your help!

Re: Question: Switching Credit eligibility (Moving Home - Different Addresses)

Chrisee — Mon, 26 Jan 2026 12:33:36 GMT

@ArnoY as this is something Sky will need to confirm I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See this podt for more My Post Has Been Escalated – What Happens Next on Sky Community

Re: Question: Switching Credit eligibility (Moving Home - Different Addresses)

Brill+Gill — Mon, 26 Jan 2026 12:35:39 GMT

Thanks for escalating this @Chrisee. We’ve sent @ArnoY an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Question: Switching Credit eligibility (Moving Home - Different Addresses)

longshort — Fri, 08 May 2026 13:49:08 GMT

I am in the exact same situation. Did sky provide the account credit in the end?