https://helpforum.sky.com/t5/Broadband/Broadband-not-connected/m-p/5198332#M548639 <P>Hi, my broadband isn't working. Everything looks okay on my end but it is not connecting.</P> Mon, 26 Jan 2026 08:14:16 GMT Zainab7 2026-01-26T08:14:16Z https://helpforum.sky.com/t5/Broadband/Broadband-not-connected/m-p/5198332#M548639 <P>Hi, my broadband isn't working. Everything looks okay on my end but it is not connecting.</P> Mon, 26 Jan 2026 08:14:16 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-connected/m-p/5198332#M548639 Zainab7 2026-01-26T08:14:16Z https://helpforum.sky.com/t5/Broadband/Broadband-not-connected/m-p/5198335#M548641 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4600308">@Zainab7</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 26 Jan 2026 08:28:56 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-connected/m-p/5198335#M548641 GD1 2026-01-26T08:28:56Z