https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197912#M548546 <P>Hi, I have no internet and the tests I have done online say there is no issue. Thanks Kate</P> Sun, 25 Jan 2026 14:22:38 GMT Kate264 2026-01-25T14:22:38Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197912#M548546 <P>Hi, I have no internet and the tests I have done online say there is no issue. Thanks Kate</P> Sun, 25 Jan 2026 14:22:38 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197912#M548546 Kate264 2026-01-25T14:22:38Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197918#M548548 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599882">@Kate264</a>&nbsp;What do you see if looking at the hub, see the link below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 25 Jan 2026 14:31:01 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197918#M548548 JimM1 2026-01-25T14:31:01Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197921#M548549 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599882">@Kate264</a>&nbsp;wrote:<BR /> <P>the tests I have done online say there is no issue.</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599882">@Kate264</a>&nbsp;</P> <P><SPAN>The service checker doesn't necessarily disclose a problem immediately and there can be up to an hours delay before it picks up a lost connection which is why we tend to advise on trying it again later.</SPAN></P> Sun, 25 Jan 2026 14:33:08 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5197921#M548549 Daniel0210 2026-01-25T14:33:08Z