internet not working

Irina9 — Sun, 25 Jan 2026 11:57:07 GMT

internet has been off for the past hour, been trying to reset, check the cables and plugs and still not working, voice light is orange, wi fi and power light are green abd the internet one is off and on and off orange flashing

Re: internet not working

JimM1 — Sun, 25 Jan 2026 12:08:56 GMT

@Irina9 Stop wasting your time and just leave it all alone, see the link below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Then later this may help also.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

topic internet not working in Broadband

internet not working

Re: internet not working