topic Re: Pathetic Internet connection in Broadband

Pathetic Internet connection

Saikat24 — Sat, 24 Jan 2026 23:35:54 GMT

I am writing to report ongoing issues with my broadband connection. I have been experiencing frequent connection dropouts and consistently poor internet speeds for some time now.

The connection is unstable throughout the day, which makes it very difficult to use the internet reliably for work and general use. Even basic online activities are affected due to slow speeds and sudden disconnections.

I have already tried basic troubleshooting steps such as restarting the router and checking all internal connections, but the problem persists. As this issue has not been resolved, I would like to request that an engineer visit be arranged to investigate the line, equipment, or any external faults that may be causing these ongoing problems.

Please let me know the next available appointment and any further information you require from me. I would appreciate this matter being looked into as soon as possible, as I am currently not receiving the level of service I am paying for.

Thank you for your assistance, and I look forward to your prompt response.

Re: Pathetic Internet connection

splatto — Sat, 24 Jan 2026 23:44:46 GMT

This is the wrong platform for this. You need to contact Sky directly. This is a public forum.

Re: Pathetic Internet connection

JimM1 — Sun, 25 Jan 2026 00:16:45 GMT

@Saikat24 Please ensure that you have the following in your package, take a look at the link, https://www.sky.com/help/articles/sky-wifi-max You can then call sky CS Customer Service from your landline phone, just dial 150 and speak to an agent about your Engineering visit request. If needed and you do not have sky Max you can also arrange but it will be a chargeable call for you...

Re: Pathetic Internet connection

Daniel0210 — Sun, 25 Jan 2026 02:52:35 GMT

@Saikat24 wrote:

The connection is unstable throughout the day, which makes it very difficult to use the internet reliably for work and general use.

@Saikat24
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Also be aware that Sky broadband being discussed on here is a domestic service and whilst it's fine for those customers working from home to use it they won't receive additional or quicker support.