https://helpforum.sky.com/t5/Broadband/Phone-not-connecting/m-p/5197531#M548472 My phone isn't connecting to the WiFi, switched both off and still no connection Sat, 24 Jan 2026 23:04:08 GMT Ginger+nut85 2026-01-24T23:04:08Z https://helpforum.sky.com/t5/Broadband/Phone-not-connecting/m-p/5197531#M548472 My phone isn't connecting to the WiFi, switched both off and still no connection Sat, 24 Jan 2026 23:04:08 GMT https://helpforum.sky.com/t5/Broadband/Phone-not-connecting/m-p/5197531#M548472 Ginger+nut85 2026-01-24T23:04:08Z https://helpforum.sky.com/t5/Broadband/Phone-not-connecting/m-p/5197643#M548501 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2940509">@Ginger+nut85</a>&nbsp;you would need to give more detail but check you are entering the passcode correctly as it is easy to misread a letter like I or O as a muber 0 or 1 or vice versa. If still stuck tell the phone to forget thhe connection and power it down then restart it when fully rebooted then add the connection from scratch.</P> Sun, 25 Jan 2026 07:32:18 GMT https://helpforum.sky.com/t5/Broadband/Phone-not-connecting/m-p/5197643#M548501 Chrisee 2026-01-25T07:32:18Z