topic Re: Chewed optical wire in Broadband

Chewed optical wire

Emma491 — Sat, 24 Jan 2026 14:56:06 GMT

Hi everyone

Unfortunately the optical wire has been chewed. First pic is of it still in the open reach box, second pic is of what I have found of the wire. I can't even remember where the other end of it goes to. Could anyone advise if this will have to be a call out from Sky to fix this. Thank you.

Re: Chewed optical wire

GD1 — Sat, 24 Jan 2026 14:59:30 GMT

@Emma491 You will need to call Sky to report it so they can send Openreach to replace the optical cable.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Chewed optical wire

TimmyBGood — Sat, 24 Jan 2026 17:01:34 GMT

@Emma491 wrote:

Unfortunately the optical wire has been chewed.

Hopefully not by a pet: very fine glass fibre fragments are really not good for digestive systems (and aren't nice under the skin either, so be cautious if handling the debris)

Re: Chewed optical wire

TimmyBGood — Sat, 24 Jan 2026 17:20:32 GMT

@Emma491 wrote:

I can't even remember where the other end of it goes to.

Probably through an external wall to an outside splice enclosure (the 'CSP')

Re: Chewed optical wire

Emma491 — Sat, 24 Jan 2026 21:35:00 GMT

Thankfully not, but by a mouse that found it's way in 🤨

Re: Chewed optical wire

JimM1 — Sat, 24 Jan 2026 21:57:45 GMT

@Emma491 Get yourself a cat, they love those to play with before the do them in!

Re: Chewed optical wire

Emma491 — Sun, 25 Jan 2026 09:35:49 GMT

I've been told a ferret too will do a good job 😂