https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197451#M548441 <P>Hi I've juts set up a replacement sky max hub but it's not showing in the app so i can't connect the sky max pods (boosters)&nbsp;</P> Sat, 24 Jan 2026 20:13:39 GMT Philjjjj 2026-01-24T20:13:39Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197451#M548441 <P>Hi I've juts set up a replacement sky max hub but it's not showing in the app so i can't connect the sky max pods (boosters)&nbsp;</P> Sat, 24 Jan 2026 20:13:39 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197451#M548441 Philjjjj 2026-01-24T20:13:39Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197461#M548446 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2664574">@Philjjjj</a>&nbsp;You are the 2nd poster today with the exact same issue new Max, not in the app and toast for connecting pods, unless you are the same poster!</P> Sat, 24 Jan 2026 20:44:26 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197461#M548446 JimM1 2026-01-24T20:44:26Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197467#M548448 <P>Must be a common problem....</P> Sat, 24 Jan 2026 20:55:07 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197467#M548448 Philjjjj 2026-01-24T20:55:07Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197486#M548454 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2664574">@Philjjjj</a>&nbsp;Not sure, thought that sky were to take care off it all before the new Max hub left towards you so that the whole gambit was done as soon as you plugged the new Max in, they transfered all the data that sky held about your home lock stock and barrel and dumped it into your new Max so you had nothing to do but swap the suckers over!&nbsp;</P> Sat, 24 Jan 2026 21:27:40 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197486#M548454 JimM1 2026-01-24T21:27:40Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197506#M548466 <P>Is the equipment supplied by Sky? If it came from Sky they add it to your account and it works if all goes to plan. If it came from another source the hub will work but won't register in the app, and the pods won't work.</P> Sat, 24 Jan 2026 22:01:36 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197506#M548466 splatto 2026-01-24T22:01:36Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197525#M548469 <P>Yes sky supplied everything,</P><P>have an engineer scheduled now for Tuesday&nbsp;</P> Sat, 24 Jan 2026 22:54:02 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197525#M548469 Philjjjj 2026-01-24T22:54:02Z https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197530#M548471 <P>I only ordered Sky Max a couple of weeks ago. The hub came next day and appeared in the app as soon as I connected it. I phoned up to ask for a pod and it appeared in the app next day before it was delivered the day after that. Then it connected inside a couple of minutes when I plugged it in.&nbsp;<BR />I guess I got lucky and you didn't.&nbsp;</P> Sat, 24 Jan 2026 23:03:25 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-pod/m-p/5197530#M548471 splatto 2026-01-24T23:03:25Z