https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5197372#M548414 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599253">@Manpreet92</a>&nbsp;You have a connection issue with the sky Hub, cable, internet internal to the home, external from the home could be anything at all, if it is a continuous problem then get sky involved by calling them and have a diagnostic run against your connection.&nbsp;</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Sat, 24 Jan 2026 18:17:02 GMT JimM1 2026-01-24T18:17:02Z https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5197351#M548405 <P>Getting amber light for internet and voice. Always asking to signin and going to troubleshoot page on 192.168.0.1</P> Sat, 24 Jan 2026 17:48:30 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5197351#M548405 Manpreet92 2026-01-24T17:48:30Z https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5197372#M548414 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599253">@Manpreet92</a>&nbsp;You have a connection issue with the sky Hub, cable, internet internal to the home, external from the home could be anything at all, if it is a continuous problem then get sky involved by calling them and have a diagnostic run against your connection.&nbsp;</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Sat, 24 Jan 2026 18:17:02 GMT https://helpforum.sky.com/t5/Broadband/Wifi-not-working/m-p/5197372#M548414 JimM1 2026-01-24T18:17:02Z