topic Re: Red light internet issue in Broadband https://helpforum.sky.com/t5/Broadband/Red-light-internet-issue/m-p/5197282#M548381 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599155">@ZGF</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Sat, 24 Jan 2026 16:03:21 GMT GD1 2026-01-24T16:03:21Z Red light internet issue https://helpforum.sky.com/t5/Broadband/Red-light-internet-issue/m-p/5197277#M548379 <P>Internet and voice showing red light on box all day</P> Sat, 24 Jan 2026 15:58:33 GMT https://helpforum.sky.com/t5/Broadband/Red-light-internet-issue/m-p/5197277#M548379 ZGF 2026-01-24T15:58:33Z Re: Red light internet issue https://helpforum.sky.com/t5/Broadband/Red-light-internet-issue/m-p/5197282#M548381 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599155">@ZGF</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR /></P> Sat, 24 Jan 2026 16:03:21 GMT https://helpforum.sky.com/t5/Broadband/Red-light-internet-issue/m-p/5197282#M548381 GD1 2026-01-24T16:03:21Z