topic Bad WiFi in Broadband

Bad WiFi

Emm7 — Sat, 24 Jan 2026 00:13:19 GMT

We have upgraded our sky package and have now came across we have worse WiFi. When discussing he package upgrade we explained we had a ps5 as well as 6 other people living here using the WiFi. It will not work. We have tried restarting, resetting, turning on and off and this still doesn't improve. Please resolve this

Re: Bad WiFi

caesarome — Sat, 24 Jan 2026 05:42:14 GMT

@Emm7

You haven't explained what you mean by "Bad Wifi" so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Bad WiFi

JimM1 — Sat, 24 Jan 2026 08:23:25 GMT

@Emm7 Your upgrade, did you also move to the sky Max hub, that is the white upright version linked below if you need to go look!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub