topic New fibre in Broadband

New fibre

Cath7611 — Fri, 23 Jan 2026 18:50:39 GMT

Upgraded to part fibre today. Now nothing works. My phone will detect wifi but drops out and no TV in house will work at all

Re: New fibre

JimM1 — Fri, 23 Jan 2026 19:09:04 GMT

@Cath7611 The upgrade to a part fibre connection so you are still connected to a OR Master phone socket, was there a change to a hub involved with it, what do you see from the lights on the hub linked below! See also about connecting to a part Fibre connection below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: New fibre

Cath7611 — Fri, 23 Jan 2026 19:31:58 GMT

Lights are on. My phone is connected to wifi and now 1 tv will work. However other 2 tvs won't work. Won't even detect the WiFi. I have two boosters in the house and an Ethernet for the tv but that's not connected either now

Re: New fibre

JimM1 — Fri, 23 Jan 2026 19:52:29 GMT

@Cath7611 The Forum is not sky Customer Service, if you need the help off sky with this then you just need to call them, 150 from your landline and from 8am to 8pm so you would be best to do it tomorrow!

Movement off a hub, reseting a hub, change off a hub all have effects, and having 2 sky boosters in the mix you more than likely need to start from scratch. Linked below the types for you!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with