topic Re: Mr in Broadband

Mr

Annesean — Fri, 23 Jan 2026 17:50:47 GMT

Yous put in fibre on the 7th January can't get my security cameras workingsays no internet .this is 3 weeks without them.need fixed ASAP.

Re: Mr

JimM1 — Fri, 23 Jan 2026 18:38:18 GMT

@Annesean Sorry but all the devices to connect to the sky Hub are for you to do no one else. The Forum is also not sky Customer Service also, just customers like you willing to help others! Have you searched the Forum for anything similar, your sky hub type you are using and the models off the devices that you are trying to connect!

If your security system was done prior to this, and a company installed it all, have you tried contacting them!

An

Annesean — Sat, 24 Jan 2026 10:44:14 GMT

My home cameras r not working from 7th of January when u put fiber in

Re: An

GD1 — Sat, 24 Jan 2026 10:52:18 GMT

@Annesean No one here put your fibre in as we are all customers. Have you reset your cameras to work with the new hub?

Re: An

Daniel0210 — Sat, 24 Jan 2026 11:10:35 GMT

@Annesean

You asked the same yesterday which received a reply. Asking the same again in a new thread isn't helpful.

You don't seem to have realised that you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.