https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196550#M548185 <P>Ive been waiting months for a return label and box..I know have dept collectors on my. Case</P> Fri, 23 Jan 2026 10:20:52 GMT Gemmma 2026-01-23T10:20:52Z https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196549#M548184 <P>Hello ive been waiting for a return box and label..I now have dept collectors..ive asked u 4 times.please help me..its broadband....<FONT size="1 2 3 4 5 6 7" color="#999999">[removed]</FONT></P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed Personal details</FONT></P> Fri, 23 Jan 2026 11:20:12 GMT https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196549#M548184 Gemmma 2026-01-23T11:20:12Z https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196550#M548185 <P>Ive been waiting months for a return label and box..I know have dept collectors on my. Case</P> Fri, 23 Jan 2026 10:20:52 GMT https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196550#M548185 Gemmma 2026-01-23T10:20:52Z https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196591#M548199 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598164">@Gemmma</a>&nbsp;<BR />You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging <STRONG>(to the address where the account was active) </STRONG>near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back. <BR /><BR />If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A> <BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 23 Jan 2026 11:42:00 GMT https://helpforum.sky.com/t5/Broadband/Wainting-for-return-box-and-label/m-p/5196591#M548199 Daniel0210 2026-01-23T11:42:00Z