topic Communication telephone in Broadband

Communication telephone

Gregg-9315 — Thu, 22 Jan 2026 16:25:35 GMT

I need the telephone number for sky so I can tell them that openreach who are installing fibre optic cables in my street that it can't be done where they want it done. They are unavailable and everything needs to go through sky.

They want to set up a junction box on the wall with wires directly at the bottom of my front door. This is potentially dangerous. I need to speak to sky on the phone and can't get a number for this problem.

Can you help please?

Many thanks.

Re: Communication telephone

Daniel0210 — Fri, 23 Jan 2026 09:50:06 GMT

@Gregg-9315
These are the current methods for contacting Sky, and some will be more appropriate than others for your particular situation …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Communication telephone

MightyQuinn — Fri, 23 Jan 2026 10:04:00 GMT

@Gregg-9315 wrote:
They want to set up a junction box on the wall with wires directly at the bottom of my front door.

Hi @Gregg-9315 Is there any particular reason why. I have always found Openreach/Kellys very accommodating.